Shipping & Returns

Shipping Policy

Items purchased on our website typically ship within 2-5 business days. Many times your order will ship the same day you place it provided it is received before 2:00 pm MST.

When purchasing a Sargent Steam Cleaning System, please be sure to provide a phone number we can use to confirm your availability to receive your merchandise on the day the shipping carrier (UPS) plans to deliver it to your shipping address. Most customers prefer to sign for their new Sargent Steam Cleaning system rather than let this valuable package sit on their doorstep.

Return Policy and Sargent Steam Satisfaction Guarantee

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for a repair, replacement or refund within 30 days of purchase. Damage due to wear and tear will be repaired at a reasonable charge.

Most customers find our support, training and instructions remedy the reason they were initially dissatisfied with our products. After a conversation with one of our trained staff, they were very satisfied with our products. So allow us to help you through the learning curve. If we cannot make you happy, we will accept your return. A 20% restocking fee may be deducted from your return.

Contact us for details – 800-748-7832.